Refund policy

Cancelling your order

If you are in the UK or the EU, you have the right to cancel your order within 14 days of receiving it, for any reason.

Email us at zylva504@gmail.com with your order number and we will send you the return address. You then have 14 days to post the item back. Please email us the tracking number once you have.

Return postage is your responsibility. Items sent back without contacting us first cannot be processed.

Refunds

Once we receive your return, we will refund you within 14 days to your original payment method. It can take a few days after that for your bank to process it.

Faulty or damaged items

If your bracelet arrives damaged or faulty, email us at zylva504@gmail.com with your order number and a photo. We will arrange a replacement or refund and you will not pay return postage.

12-month guarantee

Every bracelet is covered for 12 months from the date you receive it. If a manufacturing fault develops within that time, email us with your order number and a photo and we will replace the piece free of charge.

The guarantee covers manufacturing faults such as clasp failure, broken links, and stones that come loose on their own.

It does not cover normal wear, fading or discolouration of the finish, scratches, stretching, accidental damage, loss, or damage caused by contact with water, perfume, cleaning products, or sport.

Replacements are sent in the same style where available. If a style is no longer stocked we will offer a comparable alternative or a refund.

This guarantee is offered in addition to your legal rights and does not replace them.